What I don’t understand about a company that offers a commodity 24 hours a day and every day throughout the year, is that they don’t work on the weekends?
This seems to be the case with Runes of Magic’s Frogster. Correct me if I am wrong!
If you offer a service continuously, then you need to have support continuously. There is no more “normal” business hours when we are on a global economy.
Nothing is more frustrating to a consumer than having an easy problem that can’t be fixed because the company doesn’t believe in working on the weekends.
This is all about my issue with secondary passwords — something that should be able to be reset via the web. period. Just as the primary password can be reset, so too should the secondary.
Now I have diamonds I cannot spend, because I forgot my password (which is my fault) but shouldn’t be something I need to wait 4 days to fix.