OK, everyone knows I am at heart a Sony fan, though I admit I get angry at them on a regular basis. I had been on a high over the last several months railing them for a horrible expansion and lackluster quests. I thought I was finally over my anger and the itch to play the game was returning.
I have not played since really early April, though my account did continue until May. I told myself I was going to take a break for awhile and let my Everquest battteries recharge.
In the past I had received an email proclaiming Sony’s new alternate subscription plan, a 3-day passport that was non-recurring. It sounded like just the teaspoon of Everquest deliciousness that I needed — nothing long term and nothing too expensive. This morning I woke up extra early so I could update the game and get all my characters fielded for the weekend to play.
After charging my credit card and receiving a notice that Sony had accepted payment, I tried to log in. I was met with the error: “You Have No Subscription to This Game!”
I went back to my accounting page and sure enough I was active, so once again I reloaded Everquest II and put in my credentials. Again, I was told I had no subscription.
I did learn from the Forum (before my post was blocked and deleted) that they were experiencing problems linking accounts to the 3-day passport. Strange, they didn’t have any problems TAKING my money but they do have a PROBLEM giving me the services I purchased!
I also learned that for us East coast players we have to wait until 1 pm to get any sort of customer service support via phones. Now I have to spend my day trying to get through to someone over there to make sure my account is updated — since you know they don’t work the weekends (unlike some of us). If I don’t specifically call them, I know what will happen. I won’t have access for the entire weekend and basically flushed 5 bucks down the drain.
Again, I wish this could have gone over better so I could start healing my Sony wounds, but now they have been scratched open again. I must say I am livid right now that they screwed me like this.
Perhaps tomorrow I will update this post, if things go better tonight.
After waiting an hour, I finally got through to them (to a nice guy named Victor) and he honestly told me that the service is broken and there was no ETA but that my passport would be pro-rated for the full three days. We shall see. . .